Frequently Asked Questions
When will I receive my mail?
After the United States Postal Service and package couriers make their delivery to ResMail, the mail is sorted by building and package notifications are automatically emailed the student’s MyNortheastern account for every package received in their name. Your mail is typically delivered to your mailbox by 2pm each day. Delays may occur during periods of high volume such as semester move in.
USPS Mail is sorted and delivered within 24 hours of receipt. Some delays may be experienced, if vital information is missing, such as your mail box number. That mail then has to be researched, before it can be delivered.
How are mail service problems addressed?
Our staff is committed to the efficient an secure handling of your mail. If you experience problems with any of our services, please notify ResMail immediately by email, at ResidentialMail@northeastern.edu
This is the most effective and efficient way for us to address and track issues. When addressing an issue on a package, please always include the shipping carrier’s tracking number in your first communication. This will speed up the process, in remedying any of your concerns.
I'm known by my nickname. Is that a problem?
Yes. Different spellings or nicknames may be rejected by our computerized system and the mail will be returned to sender, so be sure your family, friends and business contacts do not use nicknames in your address. Also, please let us know if you are expecting something that might have been sent to you under your parents name by mistake. Our database searches for and recognizes the name that is on file with Housing and Residential Life. To view the correct name on file, please visit your Housing Online Portal through MyNortheastern and click, “Mailbox and Mail Forwarding Information”; the name listed in this portal is the name listed on file for you in the mailroom.
For example, mail addressed to “Skip Somebody” may not be accepted if Housing and Residential Life has them listed as “Richard Somebody”. If your name has been changed, whether it be your given name or surname, please be sure to notify the Registrar with this change so we can ensure that your mail is properly received and sorted.
Do I have to include a return address?
Absolutely. We have no way of knowing where to return the mail without your full name and address. As a general rule, all mail should include a return address, including full name, address and postal code.
How should my mail be addressed?
You will have two different addresses, one for paper mail and one for packages. It is imperative that you have each appropriate mail item delivered to the correct address. Your mail should be addressed as shown in your Housing Online Portal through MyNortheastern and click, “Mailbox and Mail Forwarding Information”.
Correctly addressing the envelope is the most important aspect of any mailing. To facilitate efficient sorting and processing, USPS recommends capital letters without punctuation and requires the use of standard abbreviations.
USPS recommends that the preface “Box“ is not used, however, the # sign is an acceptable substitution. The term “Box“ causes the USPS mail sorting machines to automatically assign the mail piece to a USPS PO Box and could lead to delays or possible mis-delivery of your mail.
Are there any mail restrictions?
Cash and gift cards should never be sent through the mail, especially if done so without a tracking number. Birthday cards and envelopes containing such items are often ripped open and stolen before they even reach the mailroom, we cannot control this and while we will log in any damaged mail as a package for student pick up, we will not accept responsibility for any mail or package that was received from the courier already damaged. We also ask that envelopes not be sent containing sand, or excessive glitter. More often than not, the envelopes these come in are not properly secured and will leak its contents not only on your mail, but all of the mail in the batch.
Perishable items such as food or flowers are also prohibited.
We cannot control when the package will be picked up and will not accept responsibility for spoilage.
This includes any form of COD (call on delivery) packages and similar to the following food subscription services:
- Amazon Prime Market
- Edible Arrangements
- Insomnia Cookies
- Blue Apron
- Home Chef
- Omaha Steaks
- Daily Harvest
- Georgetown Cupcakes
- Imperfect Foods
If it is absolutely necessary for a perishable package to be delivered (i.e., for medical purposes), we ask that you call or email us before having these items sent to make arrangements.
Packages that contain alcohol must be picked up by a 21+ student. A government issued ID must be provided by that student in order to receive it.
Where is my mailbox?
In most cases your mailbox is located in your residence hall. Mailbox assignments and combinations will be available two weeks prior to the semester move-in period on your Housing Online Portal through MyNortheastern and click, “Mailbox and Mail Forwarding Information”. Mailboxes use a standard right-left-right combination formula.
What are my responsibilities?
Once assigned, your mailbox and its contents are your responsibility. Do not leave your box open while unattended and do not give your combination to anyone. You may be charged a fee for any necessary repairs due to vandalism. Also, please do not litter the floors around the mailboxes with unwanted mail or push the mail back through the slot. Instead, please use the mail recycling bins provided near each mailroom. When you move from one dorm to another, off-campus, etc., it is your responsibility to clear out your mailbox, update your addresses and pick up all packages you have remaining before you leave.
May I send mail from my residence hall?
A mail drop-box is located in most residence halls to send stamped outgoing USPS mail. You may also use this box to send mail to other on-campus residents or to university offices without adding postage. Do not put outgoing FedEx or UPS letters or packages in these outgoing mail bins; they will not be processed and will be returned to you.
What if I move to another residence hall?
First, please check your Housing Online Portal through MyNortheastern and click, “Mailbox and Mail Forwarding Information” to see if your mail information has been updated.
If you fail to notify people of your new address, your mail may be delayed or returned to sender. Please change your address for items such as bills, bank statements, debit/credit cards, jury duty summons, social security cards, IRS tax refunds, magazine subscriptions which you receive regularly by contacting the appropriate service providers.
How should packages that are sent to me be addressed?
Packages should be addressed to your package address, available in your Housing Online Portal through MyNortheastern and click, “Mailbox and Mail Forwarding Information”. Resmail uses the student’s first and last names as well as their mailbox numbers to log packages. Our database searches for and recognizes the name that is on file with Housing and Residential Life. If a different name, such as a parent’s name, or a nickname is used instead of the name on file, it may be returned to sender. If you know a package has been improperly addressed please contact us via phone, email or in person.
How will I know that a package has come?
Resmail accepts packages for resident students from USPS and all major couriers. An automatic email notification to your myNortheastern account when the package is entered into our computer system. If you have not received a notification and believe your package has delivered to Resmail, email us at ResidentialMail@northeastern.edu.
Please include your tracking number, in any communcation to us. This will help speed up the process in remedying any concerns.
Also, please note that the tracking information on the USPS website is not updated to when the packages are delivered to NU. Whatever the delivery dates are on the USPS Tracking screen, please allow another 72 hours, before inquiring about a delivery. It can take up to that much longer, before the Postal Service delivers your items to the campus.
What if I don't claim my package?
If your package is unclaimed three days after the package email notification has been sent, a reminder notification is automatically sent out. You will receive three additional emails if the package is unclaimed. After the Final Notification email is sent with no correspondence from the student, the package will be returned to sender after two days, a total of 14 days.
What about emergency deliveries?
Overnight couriers deliver at various times of the day. If you are expecting an emergency delivery, call, email or stop by ResMail to ask if it has arrived.
Do you recommend a delivery service?
No. We accept deliveries from all major express couriers. You may want to compare couriers to determine which one offers the best price, package-tracking and insuring capabilities you require.
What if I plan to move off campus?
Before you formally check out of a residence hall, update your new address on your myNortheastern portal. You should also fill out a change of address form at the local post office as well as notify your family, friends, and business contacts (bills, magazine subscriptions, etc.) of your new address as soon as possible. If you are moving back home for the summer or for a semester for co-op, please verify your home or forwarding address on the portal and the Registrar at least a week before leaving campus. If the university lists your current on-campus address as your home address, you must change it on the myNortheastern portal and with the Registrar or your mail will be returned to sender. However, we urge you to verify your home address with the Registrar before leaving campus.
Will my mail be forwarded when I move off campus?
Yes. ResMail has a computerized forwarding address system that enables us to forward your mail for up to nine months after you withdraw from university housing. Other automated systems can determine your housing status and help our staff decide how to handle your mail, whether you are currently living on campus; no longer in university, but have left your home address as a forwarding address. This is why it is very important to confirm your change of address on the myNortheastern portal, the Registrar, your local post office, family, friends, and business contacts each time you move.
Will all of my mail be forwarded?
We will forward all first-class mail, periodicals and non-registered USPS packages for up to 90 days. All other packages will not be accepted by ResMail and are subject to the courier’s policy for final destination. Please be aware that bulk rate mail comes in two classifications: “Endorsed Bulk Rate” and “Unendorsed Bulk Rate.” If the bulk rate stamp is followed by a phrase indicating that the sender will pay to have it forwarded, this item is considered “Endorsed Bulk Mail,” so ResMail will give USPS a forwarding address for you. Typically, Endorsed Bulk Rate pieces include phrases like “Forwarding postage guaranteed,” “Return postage guaranteed” or “Address correction requested.” If the bulk rate stamp is not followed by one of these phrases, this mail will not be forwarded.
Some examples of mail that is usually not forwarded include catalogs from vendors such as Victoria’s Secret, Dell Computers, the Gap, etc.
Mail from non-profits such as blood drive information will continue to be forwarded as long as you have an updated address in our system.
What if I am having a problem with my mailbox or mail delivery?
Why can’t bank checks be delivered to my mailbox along with the rest of my mail?
At ResMail’s discretion, we may deem it necessary to make certain items accountable mail, meaning the student must sign for the item. Netflix, bank checks, prescriptions, contact lenses etc. are deemed to be items of value and a signature is required. In some instances mailboxes are shared with roommates and items can be misplaced.